As a trusted local Feltham florist, Feltham Florist is committed to providing exceptional flower arrangements for households and businesses across the area. We guarantee that every bouquet and arrangement is crafted with the freshest flowers available. Your satisfaction and peace of mind are at the heart of everything we do.
If your flowers arrive damaged or not in perfect condition, please notify us on the same day of delivery. We request that you provide a clear description and, where possible, photographic evidence of the damage. This helps us assess the situation promptly and provide the most suitable resolution for you. Your happiness with our blooms is our priority, and we strive to make the process as smooth as possible.
Feltham Florist stands firmly by our fresh flowers guarantee in Feltham. All floral arrangements are carefully prepared so that they reach you at their optimum freshness. Provided they are cared for as instructed, most blooms should last for at least 5 days from the delivery date. Some delicate varieties may have a shorter natural lifespan, which will be explained at the time of order or on accompanying care instructions.
If your flowers do not meet our freshness standards or arrive damaged, we offer you the choice of a full refund or a replacement bouquet at no extra charge. We will discuss the best resolution for you, taking into account your preferences and the specific circumstances involved. If a replacement is requested, it will be delivered at the next available slot convenient for you.
For refunds, once the issue has been confirmed, we will process the payment promptly using the original payment method. Please note that it may take a few business days for the amount to reflect in your account depending on your bank or card provider.
We want every customer to feel valued and delighted with their experience at Feltham Florist. If you have any concerns, queries, or are unsatisfied with any aspect of your order, please reach out to us as soon as possible. Complaints are best raised within 24 hours of receipt so we can investigate swiftly and ensure a timely response.
Our friendly and helpful customer care team will review your case individually. We aim to resolve all complaints fairly and promptly, and will keep you informed throughout the process. We listen carefully to all feedback and use your comments to continually improve our service and product quality.
For many years, Feltham Florist has proudly served both local households and businesses, delighting customers with stunning custom arrangements and outstanding service. Our community reputation rests on reliability, quality, and a genuine desire to make our customers happy — and we take every step to ensure our fresh flower guarantee is upheld with every order. Thank you for choosing Feltham Florist.
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