Welcome to Feltham Florist. These Terms & Conditions govern your use of our online flower delivery services in Feltham and the surrounding areas. Whether you place an order for yourself or on behalf of another, your access to and use of our website and services signifies your acceptance of these terms. Please read them carefully before placing an order. If you do not agree to these Terms & Conditions, you should not place an order or use our website for flower delivery in Feltham or nearby locations.
These Terms & Conditions apply to all customers ordering products from Feltham Florist via our online store for delivery within Feltham and the surrounding areas. By placing an order on our website, you agree to be bound by these terms, which form a legal agreement between you and Feltham Florist.
Orders for flower delivery can be placed online through our website. To place an order, you must select your desired floral products, provide accurate recipient and delivery details, and complete the checkout process. After submitting your order, you will receive an order confirmation summarising your purchase details. Please check your confirmation carefully and contact us immediately if you identify any errors. Your order represents an offer to purchase our products, which we may accept by dispatching the flowers for delivery.
All products are subject to availability. Should an item become unavailable after ordering, we will contact you to offer a suitable substitution or refund. Orders for same-day flower delivery in Feltham must be placed before the cut-off time specified on our website. Orders received after this time may be delivered the next working day or at a specified future date. We reserve the right to refuse or cancel any order at our discretion.
All prices displayed on our website are inclusive of applicable VAT and delivery charges, unless stated otherwise. Payment is required in full at the time of ordering. We accept payment through secure online methods, as indicated at checkout. By providing payment details, you confirm that you are authorised to use the selected payment method and that it contains sufficient funds to cover the full transaction amount. Orders will not be processed or delivered until payment is received and authorised.
If your payment is not successfully processed, we reserve the right to suspend or cancel your flower delivery order. Feltham Florist uses reasonable measures to ensure the security of your payment information during electronic transactions; however, we cannot be responsible for losses incurred by unauthorised access beyond our reasonable control.
Feltham Florist endeavours to ensure all pricing information on our website is accurate and up to date. Occasionally, errors may occur and prices may be displayed incorrectly. If such an error occurs, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it for a full refund. From time to time, we may offer promotional discounts. Promotion codes may not be combined unless specifically stated. Discounts are applied at our discretion and may be withdrawn or amended without notice.
We carefully curate floral arrangements to match the descriptions and images shown online. However, the nature of fresh flowers means that some variations in colour, variety, or appearance may occur. In the event of supply difficulties, we reserve the right to substitute any item with a product of similar or greater value and quality, without prior notice. We will make reasonable efforts to notify you in advance if any significant substitutions are necessary.
Feltham Florist provides flower delivery services throughout Feltham and adjacent areas as specified on our delivery page. You must provide complete and accurate delivery details to ensure prompt and successful delivery. We make every reasonable effort to deliver orders on the requested delivery date, but delivery times are not guaranteed. Factors such as adverse weather, traffic, and unforeseen circumstances may occasionally cause delays, for which Feltham Florist cannot be held liable.
If the recipient is unavailable at the delivery address, we may leave the flowers in a safe place or with a neighbour, provided this is feasible and safe. If no alternative is possible, we will leave an attempted delivery note and make arrangements for re-delivery or collection. Additional delivery charges may apply for failed deliveries resulting from incorrect or incomplete address details provided by you.
When placing an order on our website, you confirm that all details you provide are accurate and complete. You agree not to use our services for unlawful purposes or in a way that may harm Feltham Florist or our customers. You agree to keep your order and account details secure and to notify us promptly of any changes or errors. You are responsible for ensuring the recipient is available to accept delivery at the specified address and time.
You may cancel or amend your order by contacting Feltham Florist as soon as possible after placing your order. Cancellations and amendments for orders scheduled for same-day or next-day delivery are only permitted if the order has not yet been prepared or dispatched. Once your flowers have been arranged or delivery is in progress, cancellations or changes cannot be guaranteed or accepted. For advance orders, you may be able to cancel or amend up to 24 hours before the scheduled delivery date.
If you successfully cancel an order within the permitted time frame, a full refund will be issued using the original payment method. Refunds may take several working days to appear in your account depending on your bank or card provider's policies. No refunds are offered for failed deliveries due to incorrect or incomplete delivery details provided by you, or for orders cancelled outside the permitted time frames.
Due to the perishable nature of flowers and floral arrangements, returns are generally not accepted. If you are dissatisfied with the quality or condition of your delivered flowers, please contact us promptly (preferably on the day of delivery) with your order details and photographs if possible. We will investigate the issue and may, at our discretion, offer a replacement, partial refund, or other remedy as appropriate.
Any complaints regarding the quality or delivery of flowers should be raised within 48 hours of receipt to enable us to resolve the matter quickly and satisfactorily. We are committed to providing excellent customer service for our Feltham and surrounding area flower delivery customers, and will make every effort to address genuine complaints.
Feltham Florist aims to provide a reliable online flower delivery service in Feltham and neighbouring areas. However, we accept no liability for:
Feltham Florist's total liability in respect of any order shall not exceed the total amount paid by you for that order. Nothing in these Terms & Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot lawfully be excluded.
All content, design, photographs, and logos used on the Feltham Florist website are the property of Feltham Florist or our licensors. You may not reproduce, republish, transmit, or otherwise use any part of our website or its content without prior written permission from Feltham Florist, except for personal use in connection with browsing and placing an order for flower delivery.
Feltham Florist is committed to safeguarding your privacy and complying with the UK General Data Protection Regulation (GDPR). Personal information you provide will be processed and used to fulfil your order, communicate with you about your order and for other legitimate business purposes. Please refer to our Privacy Policy for full details on how we handle and protect your data.
These Terms & Conditions and any disputes arising in connection with them or your use of our website shall be governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any such disputes.
If any provision of these Terms & Conditions is held by a competent authority to be invalid or unenforceable, such provision will be severed, and the remaining provisions will continue in full force and effect.
Feltham Florist reserves the right to update, modify, or replace these Terms & Conditions at any time without prior notice. Changes will take effect once posted on our website. Your continued use of our services following any such changes constitutes your acceptance of the revised terms. It is your responsibility to check this page regularly for updates.
If you have any questions regarding these Terms & Conditions for online flower delivery in Feltham and surrounding areas, please contact Feltham Florist through our online contact form, or by post using the address details on our website. We value our customers in Feltham and neighbouring locations, and are always happy to assist.
Note: These Terms & Conditions apply to all flower delivery customers in Feltham and surrounding areas who order via our online store.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Feltham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Feltham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
